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Enter your tracking number (starting with AH, e.g. AHFR…) on the tracking page of this site. You will see every step of your parcel’s journey, from pickup to delivery. You also receive email notifications at every status change.

We make up to three delivery attempts. After each attempt you are notified and can reschedule the delivery. After the third attempt, the parcel is returned to our distribution centre and stored safely for two weeks before being sent back to the shipper.

Standard delivery takes 2 to 4 business days depending on the destination. Express delivery arrives the next day before 6 pm across major urban areas. Exact lead times are shown when the shipment is created and on the tracking page.

Proof of delivery confirms the handover of the parcel: timestamp, geolocation of the delivery point and, depending on the service, a signature or a photo of the drop-off. It is available from the tracking page once the parcel has been delivered.

If a parcel is damaged, lost or disputed, contact our customer service with your tracking number within 14 days of the expected delivery date. We open a case and reply within 48 business hours.

Yes, as long as the parcel is not out for delivery. From the tracking page, choose the address change option or contact our customer service. Changes are possible within the same distribution area.

In most of the countries we serve, you can redirect your parcel to a partner pickup point from the tracking page, before the first delivery attempt.

If the shipper has enabled the AHTrack returns service, you receive a link to generate your return label, then drop the parcel at a partner drop-off point. Otherwise, please contact your merchant directly.